Talking Solutions - Course Outlines


		Workshop Outlines These training courses will be customised to meet your specific needs. Courses can vary in length and topics from one or more courses can be combined. Active Clients – Active Choices The Active Clients - Active Choices workshop explores the restorative approach to service delivery, which underpins the Active Service Model. The workshop presents how to deliver support services in a way which increases client self-efficacy and decision - making while discouraging dependency. This workshop presents how to provide aged care and disability services in a person centred manner, without "taking over". Key Content Areas: Background to the Active Service Model Difference between dependency and restorative models of service Benefits to clients and families Benefits to workers Examples of restorative care plans with Worker roles outlined. Introduction to mentoring and motivating skills Introduction to how to encourage client self efficacy Models of decision - making applied to community care Duration: 3 hours Professional Boundary Setting This workshop covers what is meant by professional boundaries and why professional boundaries are important for service effectiveness, occupational safety and work satisfaction. This workshop explores how to maintain professional boundaries in a friendly and professional manner when dealing with complex situations at work. Key Content Areas: Difference between professional and personal relationships How Professional Boundaries assist service delivery in the Active Service Model Using professional boundaries to increase service effectiveness and occupational health and safety What can make boundaries difficult to keep? Tools to use to maintain effective boundaries. Duration: 3 hours Prevention and Management of Work Related Stress This workshop provides tools to increase resilience to stress for use at times of high demand and throughout the day. Key Content Areas: Organization approaches to preventing work related stress -WorkSafe Stresswise , Health and Safety Executive – United Kingdom Causes and signs of occupational stress How to tame the “fight / flight” response Benefits of “Verbal First Aid” How to use the 5 senses of perception to overcome stress Breathing techniques for resilience How to identify and strengthen positive thoughts How to build resilience into each work task Duration: 3 hours The Incidental Counsellor This workshop presents tools to use when clients share personal dilemmas outside the worker’s usual task focus. It explores how to provide assistance to the client, within the work role and also how to take care of ourselves during and after dealing with emotionally laden situations. It explores how to use listening and responding skills to support the client without taking on an "official" counselling role. Key Content Areas: Incidental counselling framework How to assist within work role boundaries Listening skills Responding skills How to refer to other services Duration: 6 hours Grief and Loss –Disability& Bereavement Perspectives This workshop helps workers understand grief relating to disability or bereavement in order to help their clients and also care for themselves. Key Content Areas: Types of loss Feelings, thoughts and behaviours associated with grieving Grief tasks and stages Increased skills & understanding of how grief relating to loss of capabilities affects individuals and families who receive support services. Increased skills & understanding of how to continue to provide effective services to clients who are grieving. How to maintain your own work satisfaction and well being when dealing with workplace related grief and loss Duration: 3 hours Recruitment and Retention of Mature Workers / Managing a Multi Generational Team - Age Management Training This workshop presents the Department of Employment and Workplace Relations’s Age Management Training. Age Management Training is an initiative to improve the labour force participation of mature age Australians. The following separate workshops have been developed for managers/team leaders and experienced workers/job seekers. Team Leader workshop The Team Leader workshop is designed to provide line managers with practical solutions to implement age positive workplace practices to help them attract and retain experienced workers and maintain an age balanced workforce. The Experienced Worker workshop The Experienced Worker workshop provides experienced workers, mature age job seekers and retirees with practical help to review their work/life goals, plan their retirement, and work with their employers to make best use of their knowledge and experience. Duration: 6 hours